We were on the 50 yard line and offered 10 yard line. I reset the email to be use. There are many more honest services out there. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . From everything weve seen, the StubHub customer support is quite thin, to say the least. Unsubscribe at any time. I had tickets that sold on a different platform without me knowing. You state every phone call is recorded for quality. Call toll-free from the U.S. or Canada, or chat online with support. StubHub clearly does not! Another way you might reach the company is by sending them an email. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. *After attempting to contact customer several times from different . They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I feel this is just a cash grab for Stub Hub. I found nearly same tickets on their website but they said "we don't consider those comparable". Poor customer service is the biggest pet peeve to DoNotPay. DoNotPay can be by your side during the process and help you sue any company in small claims court. Therefore do NOT list with them. Am I going to be charged? Okay. Lesson learned. Enjoy reading our tips and recommendations. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Go to 'My tickets' then Orders in each one to see if you bought tickets. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The fault lies with you alone. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. 3, it lays out the ramifications of what they call a dropped sale. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Request and Get a StubHub Refund Right Now. Yes No Still Need Help? Any com. Sorry we couldn't be helpful. For more information, please see our I received an email that said I did not transfer tickets on an event that sold. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The company prides itself on being a Fan-to-Fan service. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Everything you could want out of a customer service rep. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Check out the table below to see the best alternatives to StubHub. Provided proof of transfer from 8/24/21. Sign up to receive our free weekly newsletter. This failed too. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All Rights Reserved. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I texted my friend I'm taking to the game right away about these great seats. StubHub is an eBay company that began selling and reselling event tickets in 2000. The tickets were to be sent to [] I called them furious and they stated that they will refund my money back in 30 days. Lets dive into it right away. By clicking 'Buy now,' you complete the order. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. . Lesson learned and next time don't list on multiple sites. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. For more information about reviews on ConsumerAffairs.com please visit our You were confused as you had never received. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As others have replied, you don't have any grounds to dispute the fee. Eventually he said he is doing me a favor and got the $282 waived. All Rights Reserved. MAB, they definitely charged him that. Travel Rewards Cards; It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Privacy Policy. StubHub ticket sellers are charged a 15% fee. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. This is not StubHubs fault. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Should i cancel my card? On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Yes I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. That simply means the tickets were not used. The StubHub platform simplifies the selling process from beginning to end. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. This is ridiculous. Source. What?!?! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. So Stub Hub would get double the money if a seller cancels? . These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. *I paid over $*** for these two tickets. The seller made a typo on the listing. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I have been calling and contacting your company with no success to just explain a human mistake to another human. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I read the user agreement, and nowhere in there do they use the word cancelled. Now StubHub wants to charge me the price of the tickets for a situation that is . Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Did you find it helpful? . Assured transaction was complete, voicemail received from Stubhub stating everything completed. It was absolutely terrifying. I have been dealing with Stubhub . New comments cannot be posted and votes cannot be cast. No. They gave me the address of their corporate office. We do still love going to events and want buying tickets online to be easy and safe. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Doesn't matter that it happened while you were asleep. Receive a full refund of your purchase 2. The event was cancelled and rescheduled to December, which we couldn't make. Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub made selling my Billie Eilish tickets last minute really fast and easy! For obvious reasons, this isnt usually a satisfying compensation. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Wuld be 24 hours before I hear anything back. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. They kept changing the delivery date. But again, here it is January 9, 2023 and still no refund. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. to check out everything we offer. Requested password reset. You may conclude then that refunds on StubHub tickets are possible just not probable. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I made an error when I listed my tickets for sale. Under their sellers policy, section 3. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details.