By Will RCI not upgrade 13 days in advance of sailing? At least that is my guess. The caveat is you won't get any money back. They were happy to make that switch for me. He then came back and said he could not get the rate. Sorry you are stuck in a cabin you would have preferred to upgrade. I have found a balcony upgrade three times since final payment that would be within my budget to move. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. This morning I checked, and sure enough, the guarantee was gone. In other words, I'd check prices in a week and try for the upgrade again if the price is still low. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Has anyone been successful in having a room upgraded after final payment to an equivalent Sale Price? Whatever the reason, here are the ways to upgrade your cabin. He then came back and said he could not get the rate. Paste as plain text instead, Will RCI not upgrade 13 days in advance of sailing? July 21, 2022 in Royal Caribbean Discussion. If you have an account, sign in now to post with your account. Unfortunately, he and his wife own the agency. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. This was after final payment. You can post now and register later. He said it would be and there would be no problems. ?can't you go up the ranks to a manager at the agency?? If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Its not that cabin per se, but that you are or were military. Moreover, the cabin location is not something you can choose and subject to availability. Paste as plain text instead, Two meta category upgrades winning bids seemed to fall between $100-$150 per person. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. No hassle whatsoever. Started August 27, 2021, By I don't understand. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. royal caribbean upgrade room after final paymentcentral west trillium results 2022. street food market in delhi. Hi all, We are due to sail on a back to back cruises on Oasis in November. The senior discount applies to everyone in the cabin. CC Help Jenn I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. You cannot paste images directly. You have confirmed that generally this should have been available. I just asked if we could possibly get onboard credit, but she says royal caribbean no longer does that after final payment. That was incorrect so I sent him a screen shot. I found the price on the "regular" website. Clear editor. His TA is telling him he cannot upgrade as final payment has been made. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. You should be able to call yourself and connect all the other (TA) reservations to that one. Started June 21, 2021, By Any hidden fees for your own modem and router? But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). Its On the Carnival Liberty right now. Yes, I'm 100% positive. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. Presumably I'll have my cruise documents by then? I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. I checked yesterday, it was still showing available. It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. The bid amount is per person for the entire duration of the cruise. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. Your TA should link your dining companions all together without a hitch. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always. They will do the best to accommodate you. I just saved $100 on a cruise I booked for November 2020. Your travel agent will give you the new price and apply payments you have made towards the new stateroom. You will be able to leave a comment after signing in, By We had a Balcony that's fine as no Suites were avaliable at the time. Something else must be going on, because many many people have failed to get price drops after final payment date. That is why I keep questioning myself and if I'm understanding the policies correctly. That is a sad story since RCI is open on weekends, and their agency website is open, basically 24/7. If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? This person is a cruise specialist and their agency has won many RCI awards. That same afternoon, prices. As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. You could try to call back and speak to a different agent. He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. There was a balcony guarantee (X) available. Travel agents log into the same database as the PVP's so. Most reps on the main line have no clue. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. Thanks all! I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. Thank Kathy. I just wanted some advice to see if what he is telling me is true. CC Help Jenn You will lose any booking perks you currently have unless they (or better perks) are currently being offered. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. Balance is reading 0.00 even though amount paid is more than package price. The $25 onboard credit per cabin definitely was not worth this angst. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. But people who are lucky enough to wait and wait and wait often get the best prices. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. Royal Caribbean International Paid Upgrade after Final Payment? I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. Great prices for neighborhood balconies as well. Oh well. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. I know he did confirm through his system on saturday I was available for the rate on the upgrade. As we come from Australia we spoil ourselves. Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. Do we have the option to upgrade to a grand suite and connecting balcony? The second time was not a "new booking only sale" and was for a guarantee. CC Help Jenn Again, I dropped it because I didn't have time that day to be going back and forth with him. Sounds like he's just LAZY!! I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. I thought RCCL was open on weekends but maybe shorter hours. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Secondly, there would be no way for him to "guarantee" that a particular room, rate, promotion, etc., would be available at a later time. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. I went and checked and it doesn't look like I'm getting a refund. Upload or insert images from URL. Thanks for the confirmation (and letting me vent). Make Sure Your Voice Is Heard! Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. Well, the good thing is my dad understood. Upload or insert images from URL. 'M not unfairly blaming my travel agent after seeing that the price was in! I have found a balcony guarantee would we be refunded the difference in price receive... Confirmed that generally this should have been something more I am onboard it! 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