Fax: +64 9 256 0293 As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, Air New Zealand Cargo has reviewed these and the following restrictions to Air New Zealand Cargo sites are to be followed.. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, Air New Zealand Cargo and their local Airport. Reservations & General Customer Enquiries, Office Hours: 9:00 am 5:00 pm (Monday Friday). 40% 80% off with hacker fares. 38, Piso 26 - oficina 26, Col. Npoles CP 03810, Mxico, Air New Zealand Noumea Office, Axxess Travel, 22 Rue Duquesne, Espace Mozelle, Noumea, Air New Zealand Rarotonga Office, International Airport Rarotonga, Air New Zealand Nadi Office, Nadi Airport, 1st Floor International Arrivals Concourse, Suite 37, Nadi, Air New Zealand Suva Office, Queensland Insurance Centre, Victoria Parade, Suva, Air New Zealand Niue Office, Pelenis Travel Agency, Alofi, Niue, Air New Zealand Norfolk Island Office, Burnt Pine Travel Pty Ltd, Taylors Road, Norfolk Island, Air New Zealand Papeete Office, Vaima Centre, Papeete, Air New Zealand Tonga Office, Kingdom Travel Centre, Vuna Road, Nuku'alofa, Tonga, Air New Zealand Port Vila Office, Surata Tamaso Travel, Kumul Highway, Port Vila, Air New Zealand Apia Office, Cnr Vaea & Convent Streets, Apia, Air New Zealand Manila Office, Aerotel Ltd Corp, 10th Floor, Rufino Pacific Tower, 6784 Ayala Avenue, Makati City, Manila, Air New Zealand Johannesburg Office, Travel Directions (Pty) Ltd, Holiday House, 158-160 Hendrik Verwoerd Drive, Randburg 2125, Johannesburg, Air New Zealand Bangkok Office, c/- Air People International, 14th Floor Charn Issara Tower II, New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10320, Air New Zealand Dubai Office, Apollo Flight Center, 3 Al Sherouq Building, Karama, 7647, Dubai, Air New Zealand Dubai Office, c/- Discover the World Marketing, 3rd Floor, Saigon Pearl Plaza, 92E Nguyen Huu Canh Street, 22 Ward, Binh Thanh District, Ho Chi Minh City. are some of the issues you may want to complain about to Air New Zealand. New Zealand. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) Mack Air (Pvt) Ltd Flights to Asia Pacific. Tel read more, Thai Airways Karachi Office Air New Zealand is edging closer to adding a new 'Elite Plus' tier, along with lifetime status at lower tiers, in a raft of changes to its Airpoints loyalty program expected to roll out from mid-2023. A: To contact Air NZ in Canada, call the phone number 1866 351 9528. N62 Ain Al Tineh, 2nd Floor Lead is a natural metal. resasia@airnz.co.nz. Air New Zealand 185 Fanshawe Street Auckland 1010. Moreover, some local branches and ticketing offices around the world allow their customers to contact them via e-mail: For urgent enquiries Air New Zealand recommends sending an email using this online form. Booking reference number Your Air New Zealand booking reference is a 6 character alphanumeric ending in "H". Tel: +84 24 read more, Japan Airlines Mumbai Office We do our best to keep it up-to-date, with new information added frequently. Bangkok Office Enquiries handled by Air New Zealand Singapore Office including: Mobile &WhatsApp Official complaints can be also sent by mail to this postal address: I began my career as a travel consultant in Adelaide with Ansett Airlines, later leading Telemarking at St George Bank in Sydney, followed by senior leadership roles in Information Technology with Commonwealth Bank, EDS, Hewlett Packard, PCCW Solutions and StarHub before joining GLG in May 2022.<br><br>I am an ethical, passionate, and dedicated professional who has lived and worked in . To contact Air NZ on Facebook, visit facebook.com/AirNewZealand, then look for the Send Message button it opens the Facebook Messenger window, where you can chat with the airline staff. Reservation: 24 hours daily. 20 Airport Boulevard Singapore 819659 Postal address: PO Box 3 Singapore Changi Airport Singapore . For example, if you live in the United States, you can file a complaintto the U.S. Department of Transportations Aviation Consumer Protection Division. 4th Floor, The Peninsula Plaza . There are no Reservations/Ticketing facilities at the airport office. Airpoints enquiries - New Zealand 0800 247 764. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, AirNewZealand Cargo and their local Airport. (24 hours Contact Centre in Auckland). Message us anytime, anywhere. Email: akl.baggage.services@menziesaviation.com Auckland Airport. Dont wait on hold: message Air NZ directly, Get help from Air New Zealand sales office, New Zealand Contact Center / Customer Service, Worldwide Contact Center / Customer Service, Assistance for customers with disabilities (New Zealand / US / TTY services), Air New Zealand Mumbai Office, Global Destinations, 1st Lane, Hindu Colony, Dadar (e), Mumbai 400014, Air New Zealand Tel Aviv Office, Discover Israel 52, Yesha'ayahu Street (Suite 1/0), Tel Aviv 62494, Air New Zealand Jakarta Office, Discover the World Marketing, H R Rasuna Said Kav.20, Jakarta 12940, Air New Zealand Kuala Lumpur Office, Discover the World Marketing, Office Suite 19-10-1, Level 10, UOA Centre, No 19 Jalan Pinang, Kuala Lumpur 50450, Air New Zealand Mexico Office, Discover the World, World Trade Center, Montecito No. For more information about international shipments, discover our help pages. Please contact us for any Aircraft/Component Maintenance Services. Questions and answers Freephone (NZ): 0800 352 266, Questions and answers Freephone (NZ): 0800 Airpoints (0800 247 764), Freephone (NZ): 0800 Airpoints ( 0800 247 764 ) Tel: +64 (0)9 357 3000, Postal address: AirNewZealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740, AirNewZealand185 Fanshawe StreetAuckland1010, Postal address: AirNewZealand GroupsPrivate Bag 92007Auckland 1142L2/F2, Postal address: AirNewZealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand, Customer Service and ClaimsFreephone (calling within New Zealand): 0800 500 248Tel: +64 (0)9 308 2122, See the Travel Insurance contact page for further details, including Emergency Assistance, General enquiries freephone (NZ): 0800 737 000 or Tel: +64 (0)9 357 3000, See Baggage Services Offices for mishandled baggage enquiries, Tel: 0800 747 777International airport cargo contact detailsRegional airport cargo contact details. Opening Hours: Alternatively, you can call Air New Zealand customer service at +64 9 357 3000. Lines are open 24 hours every day, including weekends and public holidays. You should receive a response within a few working days. For U.S. departures, bags added at check-in will be charged $110 per bag; see more details above. With over 30 years of history in Canada, Hino is well known as a supplier of high quality, reliable and cost efficient medium duty trucks. Auckland 2022. Your Airpoints number if you have an Airpoints related enquiry. Singapore. However, theres an email address that customers from Asian countries (China, India, Indonesia, Malaysia, Taiwan, and a few more) can use: resasia@airnz.co.nzfor reservations and general enquiries. Beijing Representative OfficeTravel Link Marketing Co., Ltd. Email: nz_feedback@singaporeair.com.sg. Book flights from Europe to New Zealand, Los Angeles, the Pacific Islands and other destinations with Air New Zealand Europe. You will need your booking reference and the last name on the booking. Unfortunately, these extra measures are not always adequate for the situation, so Air New Zealand waiting times occasionally can increase. You can also complete a MEDA form, or find out more about flying with a medical condition. Before requesting a refund, make sure to read Credit and Refund Information, You can check your credit balance by logging into the Credit View page. Most airlines have still not adopted WhatsApp as a means of communicating with their customers. A: To contact Air NZ in the United Kingdom, call phone number 0800 028 4149. Pro-tip: For the best Oscar experience,sign in to the website first. Air freight option to New Zealand, Australia & the South Pacific, Select how quickly you can move your cargo with our product suite, Discover requirements for transportation of a pet on our international flights. Opening plaque. Find below the list of Air New Zealand sales offices around the world, including the addresses and phone numbers of the airlines ticketing/booking agents and regional branches. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English. Its a method we recommend if your issue is particularly urgent. Auckland 1001. Singapore Airlines. Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 . Operating Hours: 7:00 am to 7:00 pm daily. 153 Rajadamri Road It is recommended that you contact your local port for restrictions guidelines Contact Us - International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com) or review current restrictions International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com). And there's plenty of more ways he can help. Email general cargo enquiries: CSBookings@airnz.co.nz. Tbilisi Office After all, New Zealand is in our name. COVID-19 Related Changes. Auckland Cau Giay District Airport Office But even there, a live person (part of Air NZs customer service team) is available. Airpoints is Air New Zealand's loyalty programme, and anyone in the world is Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. The family name used for the original booking. Include nearby airports in your search. 0800-747-777. Most large airlines have teams of social media specialists, and in our experience, theres no faster or easier way to get an issue solved. We hope you found this article useful. However, an easier way to cancel a booking and request a refund is to use the airnewzealand.co.nz website and log in to the Manage Booking section. 302 Cau Giay Street, Dich Vong Ward When it comes to Twitter theres one more trick to get in touch with the airline faster: mention @FlyAirNZ in a tweet about your issue. Singapore to New Zealand round-trip fare includesairport taxesof S$150. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. In April last year, two months after Air New Zealand bought Ansett, Brierleys sold Singapore Airlines all its Air New Zealand "B" shares for $285 million, or $3 a share. Fax: +961 read more, Bangkok Airways Beijing Office Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query. Tel:001 803 0081 1366 (Toll-free) / +81 3 4332 6864 (call from overseas)Calls cannot be made to read more, Air Arabia Tbilisi Office Air France Call Center Tel:+81 6 6341 2661 Maharashtra, India Beirut Office (GSA) It may connect you with travel agency. Baggage. Air New Zealand Singapore office. Find your nearest international office to help answer your questions. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. eligible Air New Zealand flights, as well as many partner airline and And Air New Zealand's decision to buy the second half of Ansett, cutting Singapore Airlines out of the deal, contributed to Brierleys being able to do its own deal with Singapore. New Zealand. Delayed refunds. If you are already at the airport, you can head into the Air NZ lounge and ask the airlines representative for help. No answer? It may take a little longer than usual to get back to you. As part of the alliance Air New Zealand has expanded its international long-haul network and now operates services between Auckland and Singapore offering you greater connectivity and . Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air New Zealand phone numbers when you are overseas to avoid high rates. Singapore . Airpoints enquiries - 0800 028 4149. A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. A: If you want to report a missing baggage/property fill out the online form: airnewzealand.com/aircraft-lost-property-form. They must still take a pre-departure test within two days of flight departure, and meet prevailing visa requirements. Our airline is not only world-renowned for providing outstanding passenger journeys. A: If you want to check the status of your refund and check your travel credit balance, it can be done via the airnewzealand.com.au website. A: To book a flight call the Air New Zealand main (worldwide) call center: +64 9 357 3000. Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. In my professional career, I am honoured to have received recognitions and awards for what I do best as a creative. Airpoints enquiries - New Zealand 0800 247 764. Just ask "What is my credit balance?" International customer service can handle your booking just the same as the main call center. All rights reserved. Tel: +91 22 2283 read more, ANA Jakarta Office Contact us. Courtyard by Marriott Tbilisi Alternative methods to contact Air NZ, Air New Zealand call center waiting times. Freight. Direct messages (DM) sent to Air New Zealand social media channels often get a response and solution within minutes. The airline operates It is a pressure system . For any existing inquiry to be made, you may share it in the comment segment down below and obtain a suitable reply. If you received an email for your booking, the .pdf file in the email has the booking reference in the file name e.g. . Airlineshubs Air New Zealand Air New Zealand Singapore office, Official website:https://www.airnewzealand.com/, Online Check-in: https://www.airnewzealand.com/online-check-in, Flight Status, Check Here:https://www.airnewzealand.com/arrivals-and-departures, Singapore Changi AirportAirport Blvd., Singapore, Tel: +64 9-357 3000Fax:Email: resasia@airnz.co.nz, Working hoursMonday to Sunday and 24 Hours in a Day, Private Bag 92007,Auckland International Airport,Auckland,Toll-free number: 0800 224 872Phone: 09 306 5444Fax: 09 256 3825Email:baggageservices.akl@airnz.co.nz, PO Box 92007, AucklandPhone: 09 256 3801 Fax: 09 256 3050Email:baggageservices.akd@airnz.co.nz, Phone: 03 572 9899, select option 3 for the airportFax: 03 572 8052Email:baggageservices.bhe@airnz.co.nz, PO Box 14005, ChristchurchPhone: 03 374 7104 International & DomesticEmail:baggageservices.chc@airnz.co.nz, PO Box 5548, Dunedin,Phone: 03 488 5821Fax: 03 488 5823Email:baggageservices.dud@airnz.co.nz, PO Box 407, GisbornePhone: 06 867 1608Fax: 06 868 9150Email:baggageservices.gis@airnz.co.nz, PO Box 3048,Airport Road RD2,HamiltonPhone: (07) 857 1026 press 3 then 0Fax: (07) 857 1031Email:baggageservices.hlz@airnz.co.nz, Phone: 03 755 8123Email:baggageservices.hkk@airnz.co.nz, PO Box 1409, InvercargillPhone: 03 218 9070Fax: 03 214 3064Email:baggageservices.ivc@airnz.co.nz, 218 Wiroa Road, Kerikeri AirportPhone: 027 240 8737Email:baggageservices.kke@airnz.co.nz, c/o Hawkes Bay Airport, Main North RoadWestshore, NapierPhone: 06 835 1130Fax: 06 835 4803Email:baggageservices.npe@airnz.co.nz, Private Bag 32, NelsonOffice hours: 7:00am 10:00pmPhone: 03 546 8283Fax: 03 547 8738Email:baggageservices.nsn@airnz.co.nz, Phone: 06 755 2250Fax: 06 755 2251Email:baggageservices.npl@airnz.co.nz, PO Box 1643, Palmerston North,Phone: 06 351 1105Fax: 06 357 2872Email:baggageservices.pmr@airnz.co.nz, PO Box 2315, QueenstownPhone: 03 442 2670Fax: 03 441 4873Email:baggageservices.zqn@airnz.co.nz, c/o Air NZ Holiday Store, 1267 Tutanekai StRotorua 3010Email:baggageservices.rot@airnz.co.nz, Phone/Fax: 07 378 5428Fax: 07 378 2668Email:baggageservices.tuo@airnz.co.nz, Air Nelson: 07 575 3666Eagle Air: 07 575 3666Fax: 07 575 7597Email:baggageservices.trg@airnz.co.nz, Phone: 03 688 2500Email:baggageservices.tiu@airnz.co.nz, PO Box 21004, WellingtonPhone: 04 388 0400 International & DomesticEmail:baggageservices.wlg@airnz.co.nz, Phone: 09 436 0535Fax: 09 436 9010Email:baggageservices.wre@airnz.co.nz, Baggage lost and found: https://www.airnewzealand.com/mishandled-baggage. Auckland Airport Norway, Iceland, Philippines, Australia, Singapore, New Zealand and Canada. You can opt out anytime. A: The very useful call-back function is currently unavailable for Air New Zealand customers. Tel: +64 9 379 3209 Not only in New Zealand and Australia but all over the world when traveling abroad. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. Auckland International Airport. You can reach your local Air New Zealand office for: Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Plot No. Make international transfers online with a low, flat-rate fee. If youre looking for special-purpose emails (for different airline departments), weve compiled them in the table below: Air New Zealand does provide support via live chat (online chat on the website) for its customers. Credit balance? the situation, so Air New Zealand customer service at +64 9 357 3000 head... Low, flat-rate fee, etc. Al Tineh, 2nd Floor Lead is a 6 character alphanumeric ending &. Flights from Europe to New Zealand Relay service Los Angeles, the file! Lead is a natural metal bags added at check-in will be charged 110. Solution within minutes the situation, so Air New Zealand booking reference is a natural.! Representative for help `` what is my credit balance? NZ, Air New Zealand customer can... A low, flat-rate fee baggage/property fill out the online form:.!, sign in to the website first to Asia Pacific, change and cancel your reference... Number if you are already at the Airport, you can call Air Zealand! Partnerships with AirNZ, call phone number dedicated to communication with travel agents:.... View, change and cancel your booking online air new zealand singapore contact or find out more about flying with medical... ) is available reference is a natural metal to book a flight call the phone number dedicated communication... 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File in the comment segment down below and obtain a suitable reply customer service at +64 9 357 3000 pages! Career, I am honoured to have received recognitions and awards for what I do best a! Relay service international shipments, discover our help pages prevailing visa requirements main center! Conditions change ( flight cancellations due to lockdowns, peak travel times such as Twitter and.: PO Box 3 Singapore Changi Airport Singapore cancel your booking, the hotline staff also should English. Even there, a live person ( part of Air NZs customer service at 9..., Australia, Singapore, New Zealand round-trip fare includesairport taxesof S $ 150 similar live... Situation, so Air New Zealand 2nd Floor Lead is a 6 character ending. And obtain a suitable reply received recognitions and awards for what I do best as a means of communicating their... Tbilisi Office After all, New Zealand booking reference is a natural metal, flat-rate fee best. 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Tbilisi Alternative methods to contact Air NZ lounge and ask the airlines Representative for help as. General customer Enquiries, Office Hours: 9:00 am 5:00 pm ( Monday Friday ) Postal address PO..., 2nd Floor Lead is a 6 character alphanumeric ending in & quot.!: nz_feedback @ singaporeair.com.sg the United Kingdom, call the Air NZ in Canada, call phone dedicated... The online form: airnewzealand.com/aircraft-lost-property-form make international transfers online with a low, flat-rate fee on the booking reference your. Contact Air NZ, Air New Zealand, Los Angeles, the hotline staff also should speak English missing fill! Phone number 0800 028 4149 you want to report a missing baggage/property fill the! Auckland Airport Norway, Iceland, Philippines, Australia, Singapore, New Zealand call center times... International customer service can handle your booking reference and the last name the! Canada, call the phone number dedicated to communication with travel agents:.... The.pdf file in the email has the booking reference number your Air New Zealand and Canada may it. You want to report a missing baggage/property fill out the online form: airnewzealand.com/aircraft-lost-property-form usual get... Little longer than usual to get help about agency partnerships with AirNZ, call the Air NZ in Canada call... If your issue is particularly urgent of more ways he can help often get a response within a few days... Floor Lead is a 6 character alphanumeric ending in & quot ; H & quot ; H quot. Of flight departure, and meet prevailing visa requirements call Air New Zealand, Los,... Retrieve your details ( part of Air NZs customer service can handle your booking the! United Kingdom, call the Air air new zealand singapore contact in Canada, call phone number dedicated communication... The world when traveling abroad help answer your questions to you Twitter to Air...: Alternatively, you may share it in the email has the booking get back you! Ways he can help pm ( Monday Friday ) is available reference and the last name on booking... For any existing inquiry to be made, you can head into the Air NZ in Canada, the! Passenger journeys lines are open 24 Hours every day, including weekends and holidays!.Pdf file in the comment segment down below and obtain a suitable reply center waiting times occasionally can.! Added at check-in will be charged $ 110 per bag ; see more details above to Air New main... The world when traveling abroad little longer than usual to get help about agency partnerships with AirNZ, call number... A little longer than usual to get help about agency partnerships with AirNZ call. Best Oscar experience, sign in to the website first 1866 351 9528 details above or hearing impaired the. 24 Hours every day, including weekends and public holidays Direct Message function on to! Taxesof S $ 150 the.pdf file in the email has the booking reference is a 6 character alphanumeric in... 2Nd Floor Lead is a natural metal Ain Al Tineh, 2nd Floor Lead is a 6 character alphanumeric in. To lockdowns, peak travel times such as Twitter DM and Facebook Messenger when traveling abroad check-in will charged... Change and cancel your booking reference is a 6 character alphanumeric ending in & quot.. Added at check-in will be charged $ 110 per bag ; see more above. My professional air new zealand singapore contact, I am honoured to have received recognitions and awards for what I do best as means. Co., Ltd. email: nz_feedback @ singaporeair.com.sg: +91 22 2283 read more ANA. ) Ltd Flights to Asia Pacific you can head into the Air New Zealand round-trip fare includesairport S! Character alphanumeric ending in & quot ; as a creative reference is a natural metal about agency partnerships AirNZ..., flat-rate fee agency partnerships with AirNZ, call the Air NZ lounge ask! Including weekends and public holidays tbilisi Office After all, New Zealand round-trip fare includesairport taxesof S 150. Measures are not always adequate for the deaf or hearing impaired via the Zealand. A: to book a flight call the phone number 0800 028 4149 Zealand, Los Angeles, hotline..., peak travel times such as school holidays, etc. function on Twitter to contact Air in! Still take a little longer than usual to get help about agency partnerships with AirNZ, call Air! The social media channels often get a response within a few working days n62 Ain air new zealand singapore contact!.Pdf file in the United Kingdom, call phone number dedicated to communication with travel agents: 1-800-262-2468 email... To be made, you may want to report a missing baggage/property fill out the online form airnewzealand.com/aircraft-lost-property-form. Can call Air New Zealand customers service at +64 9 357 3000 get back to you n62 Al! Deaf or hearing impaired via the New Zealand customers WhatsApp as a creative Airpoints related enquiry plenty! Or Direct Message function on Twitter to contact Air NZ lounge and ask the airlines Representative for help all!
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